DLSU-Manila: IT HelpDesk

What is Outlook Web Access?

Outlook Web Access (OWA) is a web based version of MS Outlook.

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How can I access my e-mail?

Log in to you’re My.LaSalle portal account and click Proceed to Main Page. Click on the E-mail link and log in with your username and password.

Make sure that the password you’re going to key in has at least eight (8) characters and satisfies at least three (3) of the following conditions:

contains a capital letter

contains a lowercase letter

contains a numeric character

contains a special character

Remember that My.LaSalle supports case sensitivity for passwords, so make sure that you type your password accurately every time.

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What are the Client and Security options for?

The new e-mail server provides more options such as type of client log in (premium and basic) and security settings (public or shared computer, and private computer).

Client Options

• Premium Client Setting View

  The Premium Client needs more bandwidth or high speed access and has complete Outlook Web Access (OWA) options. As a premium client, you can customize the way you view your e-mail.
• Basic Client Setting View

  In contrast, the Basic Client's window is fixed, i.e., it cannot be customized. As a result, it is better to use this option when hooking up to the Internet through the dial-up service because it needs less bandwidth.

Security Options

You may also choose between Public or shared computer, and Private computer settings. The difference is in the default e-mail auto log off inactivity time.

• Public or Shared Computer Setting

  When you choose the Public or shared computer option, you will be logged off automatically in the e-mail system after 15 minutes of inactivity. It is best to choose this option when many people use a certain computer.

• Private Computer Setting

  Choosing the Private computer setting risks your computer from being accessed by other people. Choose this option only if your computer cannot be physically accessed by anyone in the duration of your session. In the Private computer setting, you will be logged off in the e-mail system after 24 hours of inactivity, by default.

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I accidentally deleted some items in my Outlook Web Access account. How do I recover them?

Items deleted in your Outlook Web Access account go to the Deleted Items folder. If the items you deleted are again deleted from this folder, they may still be recovered, but only if the items’ recovery time hasn’t expired. Remember that deleted items are recoverable only for a limited time. The amount of time an item is recoverable is configured on the computer running Exchange Server. (For more information, contact a System Administrator in your organization.)

To recover deleted items, follow these steps:

• In the Navigation Pane, click Options.
• Under Recover Deleted Items, click View Items.
• In the Recover Deleted Items dialog box, select the item(s) you want to recover. If the item(s) you want to recover is/are no longer there, it is likely that the recovery time has already expired for that item. 
• To return the selected items in your Deleted Items folder, click Recover on the toolbar, or click Permanently Delete to permanently delete/destroy the items.

Another option is to access the link below. This is also only applicable within 7 days from the time the item was deleted. Beyond 7 days, the item would’ve expired and can no longer be retrieved.

Note: Replace <username> with your username

https://mail.dlsu.edu.ph/exchange/<username>/inbox/?cmd=showdeleted

Example: https://mail.dlsu.edu.ph/exchange/delacruzx/inbox/?cmd=showdeleted

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How can I import/export Digital Certificates?

Exporting Digital Certificates

Once a Personal Certificate has been acquired, you should export the certificate to a safe location. If your PWL (Password List) file becomes damaged or missing, the certificate will not be available for use and an error will occur when you try to send an e-mail.

To export digital certificates, follow these steps:

• Click Start, point to Settings, click Control Panel, and then double-click Internet
• On the Content tab, click Personal, click a certificate you want to export, and then click Export.
• If necessary, type the file name and password to encrypt, confirm the password, and then click OK. The file name should have a .pfx extension. By default, the file is saved to the My Documents folder if it exists. If the My Documents folder does not exist, the file is saved to the Windows folder.

Importing Digital Certificates

To import digital certificates that you previously exported, follow these steps:

• Click Start, point to Settings, click Control Panel, and then double-click Internet
• On the Content tab, click Personal, and then click Import.
• In the Password box, type your password.
• In the Certificate File To Import box, type the filename of the certificate you want to import, and then click OK.
• Click Close, and then click OK.

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How can I request a Digital Certificate from the De La Salle University Certificate Authority?

• Open your Internet Explorer and access https://cert.dlsu.edu.ph/certsrv/.
• Log in to De La Salle University CA using your MANILA.DLSU.EDU.PH domain account.
• On the Welcome page, click the Request a certificate link, which is below the Select a task option.
• On the Request a Certificate page, click the User Certificate link, which is below the Select the certificate type option.
• On the User Certificate - Identifying Information page, click Submit.
• On the Potential Scripting Violation dialog box, click Yes.
• On the Certificate Issued page, click the Install this certificate link.
• On the Potential Scripting Violation dialog box, click Yes.
• Your new certificate has been successfully installed.

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To view the certificate in your Internet Explorer

• Click Tools, then Internet Options.
• On the Content tab, click Certificates.
• On the Personal tab, highlight the certificate you want to view, and then click View.
• The details of the certificate will be shown.

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How can I set up E-mail Security in Outlook 2003?

• Open Outlook.
• Go to Tools, point to Options, and then click Security tab.

• In the Encrypted e-mail section, click Settings button.

• In the Security Settings Name drop-down list make sure you see a "My S/MIME Settings (your e-mail)" title.
• In the Cryptography Format make sure S/MIME is selected.

• In the Certificates and Algorithms section, under Signing Certificate make sure that the Digital Certificate you've previously obtained is listed. If not, click Choose and browse to the required certificate.

  Note: The obtained certificate should be listed automatically, and in most cases you will not need to modify any setting.

• In the Certificates and Algorithms section, under Encryption Certificate make sure that the Digital Certificate you've previously obtained is listed. If not, click Choose and browse to the required certificate.

  Note: The obtained certificate should be listed automatically, and in most cases you will not need to modify any setting.

• To make sure you always send your Public Key with any message you send or reply to, select the Send these certificates with signed messages check-box.
• Click OK twice.

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How can I set up E-mail Security in Outlook Web Access?

You can help make your e-mail messages more secure by using a message encryption protocol called Secure/Multipurpose Internet Mail Extension (S/MIME). With S/MIME you can digitally sign your messages to help protect them from tampering while in transit. The digital signature also certifies to the recipient that the message is from you. You can also encrypt the message contents to help prevent unauthorized recipients from reading the message.

To use S/MIME with Outlook Web Access, you must have the following:

• Microsoft Windows XP or Windows 2000.
• Microsoft Internet Explorer 6 or later.
• A computer that allows you to download and install the S/MIME Control
• Valid digital certificates for sending digitally signed e-mail messages or receiving encrypted email messages.

To download and install the newest version of the S/MIME Control on your computer, under E-mail Security, click Download. If an older version of the control is already installed on the computer, under E-mail Security, you may need to click Re-install to update it.

When the control is installed on your computer, the toolbar on the new message form will contain the following buttons:

• - Allows you to digitally sign the message.
• - Allows you to encrypt the contents of the message, including attachments.

To remove the S/MIME Control:

• In Control Panel, select Add or Remove Programs.
• In the list of installed programs, select Microsoft Exchange Outlook Web Access S/MIME, and then click Change/Remove.

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How can I reduce unwanted mail with Junk Filters?

Unwanted e-mail can get through corporate filters. Help keep such mail out of your Inbox by using Junk E-Mail filters. These filters send e-mail identified as junk to a separate mail folder.
To configure your Junk E-Mail settings, follow these steps:

1. Click the Options link, and then click Junk E-Mail.
2. Select Automatically Filter Junk E-Mail.
3. If desired, add e-mail addresses to the Safe Senders list.

Notes:

1. Review the Junk E-mail folder periodically to ensure that no legitimate messages have been sent there. If they have, adjust the filter to avoid flagging such messages in the future.
2. Use other tabs on the Junk E-mail page to manage the Blocked Senders and Safe Recipients lists.

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How do I enable Cached Exchange Mode in Outlook?

The ITC-Help Desk recommends users running My.LaSalle through Microsoft Outlook to set the program in Cached Exchange Mode so they can continue using Outlook even while it is trying to retrieve data from the server. (See article on Understanding the issues on the "Outlook is retrieving data" message in Outlook 2002 and 2003)

• Go to Tools and click on E-mail Accounts.




• Select View or change existing e-mail accounts. Click Next.


• Click Change.


• Click on Use Cached Exchange Mode. Then click Next.


• Click Finish.

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Emails sent to me do not appear in my Inbox. Why does this happen?

Anti-spam server may have detected the email as Spam or Junk email. Check your Junk E-mail folder to see if the emails are there. Check your Junk E-mail folder to see if the emails are there.

If you are sure that the email is valid and should not be re-directed to your Junk E-mail folder, please do the following:

• Go to your Junk E-mail folder.


• Right-click the valid email and choose Junk E-mail then select Mark as Not Junk.
  
  
• Click OK to verify that you don't want this email to be moved to the Junk E-mail folder next time.
  
  
• Manually move the remaining valid emails from the Junk e-mail folder to the Inbox folder. Right-click the emails then choose Move to Folder.
  
  
• Select the folder (ex. Inbox) where you want to move the email then click OK.
  
  

If you want to make sure that a specific user’s email to you will never be treated as Spam, add the email address to your Safe Sender’s List. To do so, follow these steps:

• Go to Tools and click Options.
  
  
• In the Options Window, under the Preferences Tab, click the Junk E-mail button.
  
  
• In the Junk E-mail window, go the Safe Senders tab and click Add.
  
  
• In the Add Address window, type in the e-mail address of the user you wish to add to your Safe Senders List then click OK.
  
  
• The e-mail address is now added to your Safe Senders list.
  
  

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