DLSU-Manila: IT HelpDesk

In order to access your My.LaSalle e-mail account, go to https://my.dlsu.edu.ph and enter your User ID and initial password.

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Your e-mail account is activated about two hours after the activation of your My.Lasalle portal account.

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Yes, and there are two acceptable formats: name-based (FirstName.LastName@dlsu.edu.ph) and id-number based (id number@dlsu.edu.ph).

Example:
Full name: Juan Pedro Miguel A. de la Cruz Perez

First name: Juan Pedro Miguel
Middle initial: A
Last name: de la Cruz Perez

ID number: 10144999

ID number-based e-mail address: 10144999@dlsu.edu.ph
Name-based e-mail address: juan.delacruzperez@dlsu.edu.ph

The name-based e-mail address does NOT replace the ID number-based e-mail address. When sending e-mails using the My.LaSalle e-mail system, one can use any of these formats:

To: 10144999
To: 10144999@dlsu.edu.ph
To: juan.delacruzperez
To: juan.delacruzperez@dlsu.edu.ph

NOTE: The name-based e-mail address is only used for sending/receiving e-mails. You should still use your student ID number to access your My.LaSalle portal and e-mail account.

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Yes, you may change your initial password to a new one you can easily remember, immediately upon activating your account.

Your My.LaSalle password MUST have AT LEAST EIGHT (8) characters. It should NOT contain part of your user name AND/OR full name. In addition, it should satisfy AT LEAST THREE (3) of the following conditions:

• It MUST have AT LEAST EIGHT (8) characters.
• It should NOT contain part of your user name AND/OR full name.
• It must contain a capital letter.
• It must contain a lowercase letter.
• It must contain a numeric character.
• It must contain at least one of these special characters: ` ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ]

Examples of VALID passwords: cHarm3d1, charm3d#

You may change your password whenever you wish to by clicking on the “Change Password” link at the main menu of your My.LaSalle portal main page.

NOTE: My.LaSalle portal supports CASE SENSITIVITY for passwords, so make sure that you type your password accurately every time.

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In case you forgot your password, enter your student number and click the "Forgot your password?" link.

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If you are having problems accessing or activating your account, contact the Help Desk through any of the following details:

Direct line: 526-4242
Trunk line: 524-4611 locals 316 and 466
E-mail: HelpDesk@dlsu.edu.ph
Office: Gokongwei Hall, Room 305

Important Reminder: When e-mailing the Help Desk, do not include your password, information related to your password, or any other details used in activating your My.LaSalle account. This is to ensure the security of your account and our servers.

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E-mail quotas are implemented according to user classification. Quota restriction is necessary to avoid consuming all of the hard disk space in the server.

Please remember that the server is a shared University resource. Use this facility prudently.

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Server space is finite and the more space used, the more difficult backup processes become. It is therefore necessary to restrict mail box space allocations. Users can assist by undertaking regular maintenance.

System messages tell users when the space used is getting near the limit but please don’t wait for the warning messages before you manage your mailbox. Regular housekeeping can ensure that you do not run out of space. If you exceeded your allotted size limit, your mailbox will be closed. When your mailbox is closed, you can no longer send or receive any email.

To help you avoid this, ITC Help Desk programmed short tutorials about maintaining your mailbox quota. In this tutorial, you will learn how to check your current mailbox size, take simple steps to trim the size of your mailbox down, and how to use Personal Folders or Archiving.

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You can send/receive unlimited number of file attachments as long as the total size is not more than the remaining storage space of your mailbox. You can reduce the size of some files by compressing them using programs like PowerArchiver or Winzip. Check the files you send/receive to ensure they are not infected with a virus. If the files are virus-infected, you may not send/receive them successfully because they will most likely be blocked by the anti-virus program.

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You can send/receive any file that does NOT have the following extensions or file types:

Otherwise, you will not be able to send/receive that e-mail.

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If you are sending an e-mail to many users, make sure that your e-mail recipients are not more than 100 in number. Otherwise you will not be able to send that e-mail.

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If you are not a regular user of My.LaSalle e-mail, your account may have been disabled after 30 days of inactivity. This is done to ensure the security of your e-mail account. All you need to do to activate your My.LaSalle e-mail account is update your password. After two hours, it should be active again.

If you are not sure whether your My.LaSalle e-mail account is still active, just log in to your My.LaSalle portal account and [LOG IN] to your My.LaSalle email account. If you still cannot access your My.LaSalle email account after logging in using your My.LaSalle portal account username and password, just reactivate your My.LaSalle email account by updating your My.LaSalle portal account password.

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The policies on retention/extension of MLS accounts, emails, and files are implemented according to user classification.

Note: Other policies on the retention/extension of faculty mail access would depend on Faculty Manual provisions

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Your personal folder should be automatically mapped and accessible when you log in to the domain. You may also access them by specifying the Universal Naming Convention (UNC) path as shown below. (Note that you cannot access another user’s folder.)

For students:

college = CBE, CCS, CED, CLA, COE, COS, GSB, SIGS

collegebatch = (college + 3-digit for batch year)

ex. COS097 for batch 1997, COE103 for batch 2003

IDnumber = (your student ID number)

For faculty:

Deparment = Admin, CBE, CCS, CED, CLA, COE, COS, GSB, ITC, OFFICE, OTHERS

user name = (lastname + first letter of firstname)

ex. Santosj

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Personal folder quotas are implemented according to user classification. Quota restriction is necessary to avoid consuming all of the hard disk space in the server.

Please remember that the server is a shared University resource. Use this facility prudently.

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1. Set up a public folder.

2. If you create a new calendar folder instead of copying an existing calendar folder, be sure to select “Appointment Items” as the type of folder you want to create.

3. Add meetings and events to the calendar.

4. The calendar will now be available to everybody whom you granted permission.

5. Send an e-mail message to those whom you granted permission, containing the shortcut to the public folder.

If you set up your calendar for delegate access or you are a delegate, open a calendar from the network instead of your local machine to eliminate the chance of appointment conflicts. To open a calendar from the network, click Options on the Tools menu, click Calendar Options, and then clear the “always use local calendar” check box.

NOTE: To share a schedule with a group, you must have permission to read items.

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