Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

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ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

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ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

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Accessing your My.LaSalle e-mail

  • I already have a My.LaSalle portal account. How do I activate/access my e-mail?

    In order to access your My.LaSalle e-mail account, go to https://my.dlsu.edu.ph and enter your User ID and initial password.

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  • How long does it take for my e-mail account to get activated?

    Your e-mail account is activated about two hours after the activation of your My.Lasalle portal account.

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  • Is there a standardized format for My.LaSalle e-mail addresses?

    Yes, and there are two acceptable formats: name-based (FirstName.LastName@dlsu.edu.ph) and id-number based (id number@dlsu.edu.ph).

    Example:
    Full name: Juan Pedro Miguel A. de la Cruz Perez

    First name: Juan Pedro Miguel
    Middle initial: A
    Last name: de la Cruz Perez

    ID number: 10144999

    ID number-based e-mail address: 10144999@dlsu.edu.ph
    Name-based e-mail address: juan.delacruzperez@dlsu.edu.ph

    The name-based e-mail address does NOT replace the ID number-based e-mail address. When sending e-mails using the My.LaSalle e-mail system, one can use any of these formats:

    To: 10144999
    To: 10144999@dlsu.edu.ph
    To: juan.delacruzperez
    To: juan.delacruzperez@dlsu.edu.ph

    NOTE: The name-based e-mail address is only used for sending/receiving e-mails. You should still use your student ID number to access your My.LaSalle portal and e-mail account.

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  • Is it possible to change the initial password I was given to activate my e-mail account?

    Yes, you may change your initial password to a new one you can easily remember, immediately upon activating your account.

    Your My.LaSalle password MUST have AT LEAST EIGHT (8) characters. It should NOT contain part of your user name AND/OR full name. In addition, it should satisfy AT LEAST THREE (3) of the following conditions:

    • It MUST have AT LEAST EIGHT (8) characters.
    • It should NOT contain part of your user name AND/OR full name.
    • It must contain a capital letter.
    • It must contain a lowercase letter.
    • It must contain a numeric character.
    • It must contain at least one of these special characters: ` ~ ! @ # $ % ^ * ( ) _ + - = { } | [ ]

    Examples of VALID passwords: cHarm3d1, charm3d#

    You may change your password whenever you wish to by clicking on the “Change Password” link at the main menu of your My.LaSalle portal main page.

    NOTE: My.LaSalle portal supports CASE SENSITIVITY for passwords, so make sure that you type your password accurately every time.

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  • I forgot my password. How can I retrieve it?

    In case you forgot your password, enter your student number and click the "Forgot your password?" link.

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  • I could not access or activate my account. What should I do?

    If you are having problems accessing or activating your account, contact the Help Desk through any of the following details:

    Direct line: 526-4242
    Trunk line: 524-4611 locals 316 and 466
    E-mail: HelpDesk@dlsu.edu.ph
    Office: Gokongwei Hall, Room 305

    Important Reminder: When e-mailing the Help Desk, do not include your password, information related to your password, or any other details used in activating your My.LaSalle account. This is to ensure the security of your account and our servers.

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Using your My.LaSalle e-mail

  • What is the storage capacity of a My.Lasalle e-mail account?

    E-mail quotas are implemented according to user classification. Quota restriction is necessary to avoid consuming all of the hard disk space in the server.

    USER CLASSIFICATION

    WARNING THRESHOLD

    When your mailbox reaches this size, you will be given a warning that your mailbox is almost full. You can still send/receive emails at this state. However, you are encouraged to archive/delete old e-mails to free up space and avoid reaching the maximum storage limit.

    MAXIMUM LIMIT

    This is the maximum storage size of your mailbox. You can no longer send/receive e-mails once it reaches this capacity.

    Faculty/Administrator

    195 MB

    200 MB

    Student

    15 MB

    20 MB

    Staff

    95 MB

    100 MB

    Please remember that the server is a shared University resource. Use this facility prudently.

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  • Why do we need to maintain mailbox quota?

    Server space is finite and the more space used, the more difficult backup processes become. It is therefore necessary to restrict mail box space allocations. Users can assist by undertaking regular maintenance.

    System messages tell users when the space used is getting near the limit but please don’t wait for the warning messages before you manage your mailbox. Regular housekeeping can ensure that you do not run out of space. If you exceeded your allotted size limit, your mailbox will be closed. When your mailbox is closed, you can no longer send or receive any email.

    To help you avoid this, ITC Help Desk programmed short tutorials about maintaining your mailbox quota. In this tutorial, you will learn how to check your current mailbox size, take simple steps to trim the size of your mailbox down, and how to use Personal Folders or Archiving.

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  • How many files can I send/receive via e-mail?

    You can send/receive messages of up to 4MB in size including the attachment/s.

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  • What types of files can I send/receive via e-mail?

    You can send/receive any file that does NOT have the following extensions or file types:

    .eml

    .chm

    .reg

    .vbe

    .exe

    .hta

    .sh

    .vbs

    .com

    .jse

    .shb

    .mp*

    .vxd

    .lnk

    .asd

    .dot

    .scr|pif

    .dll

    .wsf

     

    .bat

    .js

    shs

     

    Otherwise, you will not be able to send/receive that e-mail.

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  • How many recipients can I put in each e-mail I send?

    If you are sending an e-mail to many users, make sure that your e-mail recipients are not more than 100 in number. Otherwise you will not be able to send that e-mail.

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  • Why is my account disabled?

    If you are not a regular user of My.LaSalle e-mail, your account may have been disabled after 30 days of inactivity. This is done to ensure the security of your e-mail account. All you need to do to activate your My.LaSalle e-mail account is update your password. After two hours, it should be active again.

    If you are not sure whether your My.LaSalle e-mail account is still active, just log in to your My.LaSalle portal account and [LOG IN] to your My.LaSalle email account. If you still cannot access your My.LaSalle email account after logging in using your My.LaSalle portal account username and password, just reactivate your My.LaSalle email account by updating your My.LaSalle portal account password.

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  • What are the policies on MLS portal account retention/extension?

    The policies on retention/extension of MLS accounts, emails, and files are implemented according to user classification.

     

    Deactivation

    Deletion

    Students

    two weeks after graduation, ineligibility, or filing for transfer of credentials

    two weeks after succeeding term

    Part-time employees

    two weeks after end of contract

    two weeks after succeeding term

    Full-time employees

    two weeks after retirement, resignation, or end of contract

    two weeks after succeeding term

    Note: Other policies on the retention/extension of faculty mail access would depend on Faculty Manual provisions

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Accessing your personal folders

  • How can I access my personal folder on the server?

    Your personal folder should be automatically mapped and accessible when you log in to the domain. You may also access them by specifying the Universal Naming Convention (UNC) path as shown below. (Note that you cannot access another user’s folder.)

    USER CLASSIFICATION

    UNC PATH

    Student

    \\myfiles.local\students$\<college>\<collegebatch>\<IDnumber>

    Faculty

    \\myfiles.local\faculty$\<department>\<username>

    For students:

    college = CBE, CCS, CED, CLA, COE, COS, GSB, SIGS

    collegebatch = (college + 3-digit for batch year)

    ex. COS097 for batch 1997, COE103 for batch 2003

    IDnumber = (your student ID number)

    For faculty:

    Deparment = Admin, CBE, CCS, CED, CLA, COE, COS, GSB, ITC, OFFICE, OTHERS

    user name = (lastname + first letter of firstname)

    ex. Santosj

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  • What is the storage capacity of my personal folder on the server?

    Personal folder quotas are implemented according to user classification. Quota restriction is necessary to avoid consuming all of the hard disk space in the server.

    USER CLASSIFICATION

    WARNING THRESHOLD

    When your folder reaches this capacity, you will be given a warning that your personal folder is almost full. You can still copy/save files to your personal folder at this state. However, you are encouraged to compress or delete old files to free up space and avoid reaching the maximum storage limit.

    MAXIMUM LIMIT

    This is the maximum storage size of your personal folder. You can no longer save files once it reaches this capacity.

    Student

    3 MB

    4 MB

    Faculty

    45 MB

    50 MB

    Please remember that the server is a shared University resource. Use this facility prudently.

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  • How do I share a calendar in a public folder?

    1. Set up a public folder.

    2. If you create a new calendar folder instead of copying an existing calendar folder, be sure to select “Appointment Items” as the type of folder you want to create.

    3. Add meetings and events to the calendar.

    4. The calendar will now be available to everybody whom you granted permission.

    5. Send an e-mail message to those whom you granted permission, containing the shortcut to the public folder.

    If you set up your calendar for delegate access or you are a delegate, open a calendar from the network instead of your local machine to eliminate the chance of appointment conflicts. To open a calendar from the network, click Options on the Tools menu, click Calendar Options, and then clear the “always use local calendar” check box.

    NOTE: To share a schedule with a group, you must have permission to read items.

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