Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

.
   

ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

.
   

ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

.

Service Request Form Processing Guidelines

  • Users must submit Service Request forms (SRF) to the Help Desk in duplicate (2 copies).
  • Upon receiving an SRF, Help Desk creates a Service Maintenance Request (SMR) for the ITC personnel to be assigned to make the necessary action for the user’s request.
  • Once the ITC personnel completes the necessary action, the SRF and SMR will be returned to the Help Desk for closure.
  • The Help Desk forwards the SRF to the ITC Director for review and signature.
  • The Help Desk will archive one copy of the SRF, and return the other copy to the user for evaluation.