Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

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ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

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ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

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Service/Standby Unit Requisition Guidelines

If a unit is pulled-out by PC Engineers for repair, Service/Standby Units may be requested for from the Help Desk for temporary replacement until the unit gets fixed. Requests for Service/Standby Units may also be made for other purposes such as for events, seminars, etc.

  • When a PC Engineer pulls out a unit for repair, he will inform the Help Desk about the need for a Service/Standby Unit.
  • The Help Desk will make a Service Maintenance Request (SMR) for the PC Engineer in-charge.
  • The PC Engineer will coordinate with the Inventory Management unit for the request.
  • The Inventory Management will check the availability of a Service/Standby Unit. If a unit is available, the Inventory Management will attach a filled-up Service/Standby Unit stick-on form to the SMR.
  • The PC Engineer will pick-up and test the unit.
  • If a unit is not available, the Inventory Management will inform the Help Desk, sign and return the SMR to the PC Engineer.
  • The PC Engineer will notify the Help Desk about the status of the request.
  • The Help Desk will contact the user if a unit is ready for pick-up.