Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

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ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

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ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

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Computer Repair Requisition Guidelines

  • Users may send their computer units for repair to the Help Desk, or have a mover send it if necessary.
  • Help Desk will properly log the necessary details upon receiving a unit for repair.
  • Help Desk will sign two (2) copies of Acknowledgment Receipt; one copy for the requesting party, and the other copy for the Help Desk.
  • Help Desk will manage the request.
  • Help Desk will inform the requesting party once the unit has been repaired.
  • The User may immediately pick-up the unit after receiving the information, or have a mover pick it up from the Help Desk if necessary.
  • The User/mover shall sign on the Help Desk's logbook to confirm receipt of the unit.
  • Help Desk will duly record the action through Excel.
  • Help Desk will accomplish a Service Maintenance Request form (SMR) for the PC/Net Engineer to request them to have the unit set-up in the requesting party’s department.