Guides
- Accessing CCS1 File
- Announcement Posting
- Adding Students in the Integrated Virtual Learning Environment (IVLE)
- Applying for Co-Academic Personnel’s (CAP) Web Access
- Connecting to Your 'DLSU Network Folder' Through Thin Client
- Call Handling
- Checking MLS Email Mailbox Size
- Computer Laboratory Reservation
- Computer Repair Requisition
- Defective Equipment Pull-out
- Dial-Up
- Hardware and Software Requirements Requisition
- Hardware Requisition Process
- Intranet File Uploading
- IT Training Reservation
- MLS Account Activation Requisition through CAP
- Outlook Mobile Access (OMA)
- Replacement Unit Requisition
- Requests for Purchase of DVD Writers
- Requests for Purchase of LCD Monitors
- Requests for Purchase of USB Flash Drives
- Sending ActiveFax
- Service Equipment Requisitions
- Service Request Forms Processing
- Service/Standby Unit Requisition
- Sharepoint 2003 Guides
- Software Installation Requisition
- Submitting PRS for Materials Requisitions
- Temporary Mailbox Storage Space Increase Requisition
- Using Microsoft Office Outlook
- Using Outlook Web Access (OWA)
- Web Hosting Service
- Wi-Fi Set-up Procedures
- Wireless Presenter User Guide
Immediate Request
Contact Us
Address:
Information Technology Center, Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Phil.
.Telephone Number:
(632) 524-4611 to 26
loc. 316 and 466
direct no.: 526-4242
Our Service Hours: Monday-Friday
8:00 am - 7:00 pm
Defective Equipments Pull-out Guidelines
- Defective units/equipments are pulled-out by ITC’s PC Engineers.
- Upon pulling out defective units, PC Engineer in-charge will relay information to the Help Desk about the unit’s details and their initial remarks through the pull-out stub.
- Help Desk will sign two (2) copies of Acknowledgment Receipt; one copy for the requesting party, and the other copy for the Help Desk.
- Help Desk will properly log the details written by the PC Engineer on the pull-out stub.
- Help Desk will make a Service Maintenance Request for the PC Engineer to be assigned to repair the unit.
- Upon receiving the SMR from Help Desk, assigned PC Engineer will repair the unit.
- The assigned PC Engineer will update Help Desk about the unit’s status.
- Once the PC Engineer gets the unit repaired Help Desk will inform the user that the unit is ready for pick-up.
- If the PC Engineer concludes that the unit can no longer be repaired, a replacement will be requested from the Inventory Management unit.