Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

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ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

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ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

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Defective Equipments Pull-out Guidelines

  • Defective units/equipments are pulled-out by ITC’s PC Engineers.
  • Upon pulling out defective units, PC Engineer in-charge will relay information to the Help Desk about the unit’s details and their initial remarks through the pull-out stub.
  • Help Desk will sign two (2) copies of Acknowledgment Receipt; one copy for the requesting party, and the other copy for the Help Desk.
  • Help Desk will properly log the details written by the PC Engineer on the pull-out stub.
  • Help Desk will make a Service Maintenance Request for the PC Engineer to be assigned to repair the unit.
  • Upon receiving the SMR from Help Desk, assigned PC Engineer will repair the unit.
  • The assigned PC Engineer will update Help Desk about the unit’s status.
  • Once the PC Engineer gets the unit repaired Help Desk will inform the user that the unit is ready for pick-up.
  • If the PC Engineer concludes that the unit can no longer be repaired, a replacement will be requested from the Inventory Management unit.