Guides
- Accessing CCS1 File
- Announcement Posting
- Adding Students in the Integrated Virtual Learning Environment (IVLE)
- Applying for Co-Academic Personnel’s (CAP) Web Access
- Connecting to Your 'DLSU Network Folder' Through Thin Client
- Call Handling
- Checking MLS Email Mailbox Size
- Computer Laboratory Reservation
- Computer Repair Requisition
- Defective Equipment Pull-out
- Dial-Up
- Hardware and Software Requirements Requisition
- Hardware Requisition Process
- Intranet File Uploading
- IT Training Reservation
- MLS Account Activation Requisition through CAP
- Outlook Mobile Access (OMA)
- Replacement Unit Requisition
- Requests for Purchase of DVD Writers
- Requests for Purchase of LCD Monitors
- Requests for Purchase of USB Flash Drives
- Sending ActiveFax
- Service Equipment Requisitions
- Service Request Forms Processing
- Service/Standby Unit Requisition
- Sharepoint 2003 Guides
- Software Installation Requisition
- Submitting PRS for Materials Requisitions
- Temporary Mailbox Storage Space Increase Requisition
- Using Microsoft Office Outlook
- Using Outlook Web Access (OWA)
- Web Hosting Service
- Wi-Fi Set-up Procedures
- Wireless Presenter User Guide
Immediate Request
Contact Us
Address:
Information Technology Center, Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Phil.
.Telephone Number:
(632) 524-4611 to 26
loc. 316 and 466
direct no.: 526-4242
Our Service Hours: Monday-Friday
8:00 am - 7:00 pm
Call Handling Guidelines
For new service requests, the Help Desk will ask the caller for the following details:
- Name
- Location (department, building, room number)
- Problem Details
For existing service requests, the Help Desk will ask for the following details:
- Name
- Location (department, building, room number)
- Problem Details
- Assigned PC Engineer
Help Desk will try to resolve the reported problem over the phone, but in case this isn’t possible, the Help Desk will perform the following actions:
- For new service requests, Help Desk will create a Service Maintenance Request (SMR) for the PC Engineer.
- For existing service requests, Help Desk will follow up the request with the assigned PC Engineer.