Contact Us

   

ITS Help Desk @ the Manila Campus,
Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

.
   

ITS Help Desk @ the Makati Extension Campus (MEC),
5/F, RCBC Plaza Tower II, 6819 Ayala Avenue, 1200 Makati City, Philippines

.
   

ITS Help Desk @ the Science and Technology Complex (STC),
W401, Milagros del Rosario Building, LTI Spine Road, Brgys. Binan and Malamig, Binan, Laguna 4024, Philippines

.

Call Handling Guidelines

  • For new service requests, the Help Desk will ask the caller for the following details:

    • Name
    • Location (department, building, room number)
    • Problem Details

    For existing service requests, the Help Desk will ask for the following details:

    • Name
    • Location (department, building, room number)
    • Problem Details
    • Assigned PC Engineer
  • Help Desk will try to resolve the reported problem over the phone, but in case this isn’t possible, the Help Desk will perform the following actions:

    • For new service requests, Help Desk will create a Service Maintenance Request (SMR) for the PC Engineer.
    • For existing service requests, Help Desk will follow up the request with the assigned PC Engineer.