DLSU-Manila: IT HelpDesk

About Us

Help Desk is an information and assistance resource that troubleshoots problems our users encounter. It is the central point to receive immediate help on various IT problems/concerns through a wide range of activities including:

• Providing Internet accounts such as e-mail, remote access, hosting of web pages, etc.
• Advisory on IT problems such as password retrieval, errors in operating systems and application software, computer viruses, etc.
• Distribution and installation of licensed software and other packages
• Repair and maintenance of hardware, and upgrade of software
• Consultancy on IT Equipment specifications based on the purchasing requirements of various offices.
• Continuous tracking of network access failures.
• Development and maintenance of Help Desk web site and its solutions database
• Referrals to specialists on IT problems/concerns that cannot be directly addressed by the Help Desk.

Help Desk Group
Daisy T. Binuya, Sr. Help Desk
Ma. Lourdes Bernadette M. Ibay, Sr. Help Desk
Mary Jean B. Soria, Sr. Help Desk
Criselda R. Fortaleza, Help Desk
Jenalene A. Ambion, Help Desk
Ma. Victoria Caballero, Help Desk

Mission

We aim to provide our users with a single point of contact where we can aid them with solutions on their queries on internet/network problems, procedural matters, and other IT problems/concerns. It is our duty to give our users the assurance that they are of our utmost concern.

Objectives

• Assure there is necessary amount of information for our users in our website
• Gather information from our users to find out where and how our team may be of help
• Evaluate the efficiency (relevance and accuracy of content) and usefulness (grade of benefit to users) of each of our web site’s pages, and eliminate those with low visit frequencies
• Evaluate the helpdesk service level by determining the management’s methods of performing services